FAQ

1. Order Confirmation Policy

Placing an order on our website is the first step in the process, not the final purchase.

• Once you submit an order, it is treated as an order request, not a confirmed sale.
• Our team will contact you (via phone or the contact details provided at checkout) to confirm the order details — including item, quantity, address, and final shipping cost.
• Payment is collected after order confirmation, once our team has verified the order with you.
• Orders that cannot be confirmed (e.g., unreachable customer, incorrect details) may be cancelled.

We recommend keeping your phone line available after placing an order so our team can reach you promptly.

2. Cancellation Policy

• Orders may be cancelled before payment is collected, i.e., during the confirmation call with our team.
• Once payment has been made and the order confirmed for processing, it cannot be cancelled or refunded.